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Home > Patient Guide > Outpatient Survey > 

Here at KFSH&RC - Jeddah
Our commitment to you is a promise to deliver courteous, compassionate, and caring service.
Your measure of our service determines our quality.
To help us meet your needs, please take a moment to complete this questionnaire.
Please select your answer for each question below
1. Appointment & Registration Staff
1-1. Rate the Attitude & Manner of the Registration Clerk :
1-2. Rate the time taken for processing your data :
1-3. Rate the staff's knowledge of our hospital's facilities and services :
1-4. Rate the Appointment staff's ability in explaining the appointmentslip :
1-5. How adequate was the availability of a clinic appointment :
1-6. Rate the attitude & manner of the Call Centre operator :
2. OPD Physician:
2-1. Rate the attitude & manner of the Physician :
2-2. How adequate was the time given to you by the Physician?:
2-3. Rate Physician's accuracy in diagnosis & explanation of your treatment:
2-4. How adequate was the Physician's pain management?:
2-5. Rate the waiting time to see the physician :
2-6. How likely are you to recommend the Physician to others?
3. OPD Nursing Staff:
3-1. Rate the attitude & manner of the OPD nurse 
3-2. Rate the availability and speed of service by the nurse :
3-3. Rate the nurse's ability to provide the service:
3-4. How speedily did the nurse provide you with pain management? :
4. Physical Therapist:
4-1. Rate the attitude & manner of the Physical Therapist :
4-2. Rate the level of privacy you had for your treatment :
4-3. How beneficial were the instructions and treatment given :
5. Outpatient Officer
5-1. Rate the attitude & manner of the Outpatient Officer:
5-2. Rate the ability of their translation:
5-3. How adequate was their availability at the help desk?:
6. Waiting Process
6-1. Rate the availability and comfort of the waiting facilities:
7. Pharmacy
7-1. Rate the attitude & manner of the Pharmacist :
7-2. How was the availability of your medication? :
7-3. How satisfied were you with the waiting time for service? :
8. Medical Records Staff :
8-1. Rate the attitude & manner of the Medical Records staff :
8-2. Rate the timeliness of the service :
9. Laboratory :
9-1. Rate the attitude & manner of the Laboratory reception staff :
9-2. Rate the timeliness of the service :
9-3. Rate the technician's ability to draw blood :
9-4. Rate the waiting time to see the technician? :
10. Housekeeping
10-1. How adequate was the level of cleanliness in the waiting area?
10-2. Rate the appearance and cleanliness of the Laboratory:
11. General Services:
11-1. Rate the attitude & manner of the Public Relations staff :
11-2. Rate the attitude & manner of the Security Guard :
11-3. How adequate are the directional signs? :
11-4. How helpful was the Phone Services operator? :
11-5. How reasonable were the fees charged?:
11-6. How likely are you to recommend this hospital to others? :
Patient Email :

 

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