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Home > Patient Guide > Admission > 


Admission Services

Our Mission

The mission of the Appointments & Admissions office is to provide optimum services for all outpatient and inpatient admissions and transfers by ensuring excellent public relations between patients and our staff.

Working Hours

Appointments & Admissions staff are available 24 hours a day during week days; i.e., Saturday until Wednesday.  On weekends (Thursday and Friday) the hours are from 8.00 a.m. until 8.00 p.m.

Admission officers can be contacted during working hours on the following numbers:

Day

Extension

Pager

Fax

 

Saturday – Wednesday: 24 hour coverage

7050

7060

7078

3911

7084

 

fax

Thursday – Friday:  8.00 a.m. – 8.00 p.m.

7050

7060

7078

3911

7084

Thursday – Friday:  8.00 p.m. – 8.00 a.m.

5599

3911

 

 

 

Primary Responsibilities

4      Registering patients and opening files (regular admissions and newborns)

4      Acting as bed-board coordinators for patient admissions, discharges and transfers

4      Coordinating with referring agencies

4      Assigning patient rooms in coordination with treating physician and nurses

4      Setting up future admission appointments

4      Interviewing patients

4      Providing all statistical information requested

4      Verifying and confirming patient eligibility for treatment

4      Updating computer data regarding demographic information, admission, transfer and discharge

Admission Information

When being admitted into the hospital, please bring with you the following items: 

4      Personal Identification

4      Insurance card or insurance documentation

4      Medication you are currently taking

4      Any future appointment slips

Please call 24 hours before the admission appointment to confirm bed availability.

Hospital Policies

4      Smoking is prohibited in the hospital.

4      Sitters should be in good health and should not be less than 18 years old.

4      Sitters are not allowed in double rooms.

4      Sitters must leave the room whenever his/her patient is transferred to the intensive care unit.

4      Pregnant women are not accepted as sitters.

4      Food and drinks are prohibited inside patient wards.

4      Children are not allowed to enter patient rooms, except in the Ob/Gyne area, from 3:00pm to 4:00pm.

4      Mobile phones should be switched off at all times inside the hospital.

4      The Hospital does not take responsibility for personal property and valuables that you keep with you. These items include:

o        Jewellery

o        Money

o        Credit Cards

o        Mobile Phones

o        Electrical Equipment

Patients’ Responsibilities

Patients must abide by all hospital rules and regulations:
4      No Smoking Policy - The King Faisal Specialist Hospital and Research Center, in compliance with Royal Directives and consistent with its healthcare leadership role in the community, regards smoking as harmful to health and discourages the practice.  Smoking is prohibited throughout the Hospital buildings and all Hospital vehicles and buses.
4      Visitor Policy - To ensure the comfort and rights of all patients are observed, visitors are required to follow the policy guidelines with respect to noise levels and visiting hours.

Patients must provide their physician with complete information regarding their health such as:

4 Present medical condition
4 Previous illnesses
4 Previous hospitalization
4 Medication or vitamins presently taking
4 Other information that may be pertinent to your health such as family medical history.

In the event that the patient does not understand the information given by your doctor or other member of your health care team about your diagnosis or treatment, further explanation should be requested.  Valuables should be left at home and only those items necessary should be brought to the Hospital.

The assigned nurse or physician should be advised of any changes to the patient’s condition.  Patients should be on time for their appointments and call as soon as possible if they cannot attend.  It should be understood that some patients require more medical than others due to their condition and they will be given priority.

Patients should follow the instructions of the physician or other members of their health care team.  They are solely responsible for the consequences due to the rejection of treatment or non-compliance with instruction.  In the event that treatment is refused, the patient will be required to sign a form to that effect.

Patients and their visitors should follow the safety and security instructions and directions issued by the Hospital for their safety.  If the treating physician has given their approval, the patient must advise the nurse and Inpatient Officer when they are going for a walk/leaving the ward and must return to their room when required.

The patient, their escort and visitors will be held responsible by the relevant authorities for any damage to the medical equipment in the patient’s room due to carelessness or misuse.  The patient will be fully responsible for any violations of hospital regulations by their escort.  In such cases, the escort’s order issued by the Hospital Director will be cancelled.

Inpatient Officers are ready to assist in the event that any patient has an inquiry regarding rights and responsibilities.


Patients’ Bill of Rights

KFSH&RC-Jeddah staff are committed to providing excellent medical and nursing care.  We believe that outstanding patient care begins with the establishment of a partnership between the patient (and his or her family) and our staff.  The following is a list of patient rights.

KFSH&RC-Jeddah patients can expect:

4      To receive compassionate, culturally sensitive and respectful care in a clean, safe and friendly environment.

4     To be cared for by qualified, competent and caring staff.

4      To be seen by their consultant within 24 hours of admission and on a regular basis thereafter.

4      To be kept fully informed of their diagnosis, treatments plan, possible significant complications or side effects and required follow up treatment.